Urgent Repairs


Urgent repairs

You must try to contact the agent if you have an urgent repair. The agent must respond without delay and carry out repairs within
a reasonable time frame. Bayview Real Estate after hours emergency telephone number: Mobile 0434 674 430

Please Read Below
Urgent repairs are:
A burst water service
A blocked or broken toilet system
A serious roof leak
A gas leak
A dangerous electrical fault
Flooding or serious flood damage
Failure or breakdown of any essential service or appliance provide by your landlord(hot water, water, cooking, heating or laundering
Failure or breakdown of the gas, electricity or water supply
Any fault or damage in the premises that make it unsafe or secure an appliance, fitting or fixture that is not working properly and causes substantial water to be wasted
A serious fault in a lift or staircase

Difference between urgent and non-urgent repairs

If a tenant or resident requests urgent repairs, the landlord must respond immediately. All repairs are the landlord’s responsibility, but if the tenant or resident caused the damage, the landlord can ask them to arrange or pay for repairs.

Set procedures must be followed when dealing with urgent or non-urgent repairs. Tenants and residents must continue paying rent even when they are waiting for repairs to be done.

It is important for the landlord and tenant to communicate all information about repairs in writing, and to keep copies for future reference.


If the landlord does not respond to your request for urgent repairs

If you have an urgent repair in your rental property, you have notified your landlord or property manager and you do not get a prompt response, you can authorise the urgent repairs to be carried out up to the value of $1,800.


Bayview's Preferred Trades
Electrician       M. Elliott Electrical Services 0419 341 475 (Mark)

Plumber          Prime Innovations 0409 801 638 (Brent)
                        Seaford Plumbing 0432 121 323 (Matt)   

Locksmith       Casey Locksmith 0416 161 332 (Shane)
Glazier            Champagne Glass 0408 370 963 (Matt)
State Emergency Services SES 132500 anywhere in Victoria for flood, storm, tsunami and earthquake emergency. For life-threatening emergencies call Triple Zero (000).


Keep all receipts and a record of your attempts to contact the landlord. 

You can then give the landlord a notice asking them to pay you back for the cost of the urgent repairs. They have 14 days to pay from the date they receive the notice. We recommend using the following forms:

Click on the below link for further information.

https://www.consumer.vic.gov.au/housing/renting/during-a-lease-or-residency/repairs-maintenance-and-changes-to-the-property/urgent-repairs/if-the-landlord-does-not-respond-to-your-request-for-urgent-repairs